Frequently Asked Questions
What scheduling options do you offer?
We offer more than one way to structure lessons depending on each swimmer’s needs and family schedule. Some families prefer a consistent weekly lesson schedule, while others choose lessons scheduled closer together over a shorter period of time. Program availability may vary throughout the year.
How does billing work?
Weekly lessons are billed through our monthly tuition system, which reserves a consistent weekly lesson time and includes four lessons per month. In months with a fifth week, there will be no scheduled lesson during that week. Scheduled closure dates and prorated months are outlined on our yearly calendar.
Back-to-back lesson scheduling is billed separately as a one-time payment and is not part of the recurring monthly tuition program. These lessons consist of 5 consecutive days scheduled at the Simpli Swim pool and are offered separately from our monthly tuition program.
What is your program style?
Simpli Swim takes a personalized approach to instruction, with every lesson tailored to the individual swimmer. While we are not a survival-based program, we focus heavily on water safety, proper technique, and building trust and confidence in the water to support long-term progress.
Do you travel to private pools?
Simpli Swim may offer mobile lessons at private home pools based on instructor availability and location. Travel lesson availability is limited and determined on a case-by-case basis. Separate rates apply for travel lessons.
How many lessons does it typically take to learn to swim?
Every swimmer progresses differently depending on age, previous experience, comfort in the water, and lesson consistency. Some students make progress within a few months, while others take longer. Consistency is one of the biggest factors in long-term success.
Do you offer free trial lessons?
We do not offer free trial lessons. Every lesson is intentionally planned and personalized to each swimmer’s individual needs from the very first session.
What is your cancellation policy?
Cancellation policies vary depending on the scheduling program selected.
Weekly lessons enrolled through our Monthly Tuition Model include one cancellation per month with at least 24 hours notice. Additional missed lessons or late cancellations may not be eligible for rescheduling.
Back-to-Back scheduling follows a separate cancellation structure due to the consecutive lesson format. Specific policy details are provided prior to enrollment.
What if my swimmer is sick?
If your swimmer is feeling unwell, please reach out as soon as possible. We prioritize the health and safety of all swimmers and instructors, and illness-related attendance will be handled according to the policy associated with your selected scheduling program.
Why do we skip 5th weeks?
Tuition is based on four lessons per month. Some months include extra calendar days that create a 5th week, but lessons are not scheduled during those weeks. Scheduled closure dates and prorated months are outlined on our yearly calendar.
This structure keeps billing simple and consistent throughout the year, regardless of how many weeks fall within a calendar month.
How do I terminate my enrollment?
If you need to discontinue lessons, a 30-day notice is required. Please complete the Termination Form using this link or go to www.simpliswim.com/termination.